Foundations of IT Service Managementbased on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
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Titolo: Foundations of It Service Management: Basato Su ITIL V3
Autore:
Editore: Van Haren Publishing
Data di Pubblicazione: 2008
Pagine: 00396
Formato:
ISBN: 9789087532284